Phone: 07790 772 863 (5pm-11pm)
Email: [email protected]
Opening hours: 5pm-11pm, every day (including bank holidays and weekends)
Address: 54 High Street, Slough, SL1 1EL

Calls and emails are monitored by staff during opening hours. You may email/leave a message at any other time of day and these will be responded to during opening hours.

---

What can you expect from us:

East Berkshire Safe Haven offers free mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment.

Our experienced staff team is available to provide emotional support and information if you are in crisis or feel you are heading toward a crisis situation.

You can come just for a chat, or to access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and can support you to access other services and organisations that may be helpful.

This is a walk-in service - there's no need to be referred. We also offer virtual support via telephone and video call.

We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate mental health support available.

People using East Berkshire Safe Haven will also be supported by our 24/7 helpline, which offers access to emotional support and information when the service is closed.

Who is this service for?

Anyone aged 18 and over can come to the Safe Haven; you don't need a formal referral or appointment.

Please note: the Safe Haven is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999. Please also be mindful that if your behaviour is inappropriate and/or negatively impacts the safety and wellbeing of others using the service, you may be turned away.

How do I find the service?

Share your thoughts and feedback

Your feedback helps us to understand what we are doing well and how we can improve. The survey is anonymous and takes around 5 minutes to complete.

Share your feedback